info@acrecare.in
+91 8800114473

FAQ

What's different between Acre Care and a property agent / estate agent?

Acre Care is a Premium Property Management Company which is a One stop solution for all your Property Care related issues. However, we do not engage ourselves in any kind of property buying or selling.


How am I assured of your quality of service and whether you’ll keep your promises, after I’ve paid and signed on the dotted line?

Acre Care’s SERENADE program boasts of quality and commitment, supported by strong SLA’s with professional service providers having core competency in those areas. The customer contract would also ensure that services would match World-class standards.


I just need you to find me a tenant for my flat. Do I still need to pay the full charges?

Acre Care’s unique 'SERENADE' program, aims to not only take care of your Home but also, strives to embrace a more Holistic approach, carefully woven around client’s entire Lifestyle.

We have 3 unique service packages which takes care of the same. However, if you are just looking at one of the services out of our ‘SERENADE’ we would advice you to avail that particular service through any of the other vendors present in the market. But before you do that, we would request you to consider the following:

Who would do a proper background check for the tenant

What if you have a property in multiple locations

Who is currently managing your house till your tenant comes in? Have you given your house keys to someone who might be misusing it?

What about all the rents / other bill payments

Who is going to ensure that, the issues faced by the tenant during their stay in your house is handled smoothly?

Who is going to ensure that your tenants do not damage your property, by providing you online footage of the current condition of the property.


Can you help me remove encroachments that are present on my plot of land?

Acre Care’s Unique SERENADE program has the Interior Designing Services as an integral part. Acre Care would require the customer to provide a clear accessible plot of land with legally binding documents. With our state-of-the-art remote monitoring system, the client would get to know the current status of their plot and Acre Care would be able to provide required legal assistance to the client, if required. Acre Care can also do fencing for the Client at an additional cost, if there is a requirement.


I don’t own the flat myself – it was in my father’s name, and he passed away last year. My brother claims the flat to be his own, but my father had willed it to me. I just haven’t managed to transfer it to my name. Will you safeguard the flat for me since I live abroad?

Acre Care’s Unique SERENADE program has the Interior Designing Services as an integral part. Acre Care would require the customer to provide a clear accessible flat/house/plot of land with legally binding documents that proves that the client owns the property. Only then the customer contract can be created.


What is a service level agreement or SLA?

An SLA is a document that describes the minimum performance criteria a provider promises to meet while delivering a service. It is an essential component of the legal contract between a service consumer and the provider.


Can I take your SERENADE Package for a duration of 6 months as I am going abroad to handle a new project for 6 months.

Acre Care’s unique SERENADE program, aims to not only take care of your Home but also, strives to embrace a more Holistic approach, carefully woven around client’s entire Lifestyle.

Such a unique service needs immense amount of customisation and detailing and for the same; we have kept the standard duration of our contract as minimum 1 year. They will benefit you in both the cases i.e. while you are away from your property or while you are still residing.


My parents are old and are staying at our ancestral property in Kolkata. Even day to day things like buying groceries and medicines become problematic for them. Also the old property needs regular maintenance and care which they are not able to organise themselves. Can Acre Care help?

At Acre Care, we believe in providing utmost convenience and comfort to our valuable customers. Our unique SERENADE package’s Concierge Services would take care of all your errands. At the same time, our Home Maintenance Services would take care of all the Maintenance work of your house.


Which all places does Acre Care has it’s presence.

Acre Care has it’s presence in all the major Metropolitan cities of India:

Delhi-NCR

Mumbai

Chennai

Kolkata

Bangalore

Hyderabad

Ahmedabad

Pune


If my property is located in a city other than the ones wherein Acre Care has it’s presence, would Acre Care be able to render it’s services to us.

We are not closed to taking a Property in an offsite location, from case to case basis. Please feel free to get in touch with our executive.


Acre Care promises that it’s services are premium/elite. How do you ensure that?

Acre Care stands for Exclusivity from the word 'Go'.

To ensure just that we have handpicked the best Service partners who are unparallel in their respective fields of operation, all to ensure the delivery of our Unique SERENADE Program to our esteemed ‘Acre Care Elite Club’, wherein Membership is by Invitation only.